Custom sender email

This page allows you to configure a custom email address and domain for sending emails from your account.
This means that emails sent from your account, such as project invitations or notifications, will appear to come from your own domain and email address, enhancing your brand's professionalism and recognition.


How Custom Sender Emails Work

By default, emails from your account are sent from a generic  Project.co  email address. Setting up a custom sender email allows you to use your own domain (e.g., yourcompany.com) and a specific email address (e.g., notifications@yourcompany.com) as the sender. This requires verifying your domain to ensure email deliverability and authenticity.

Domain

This field is where you enter the domain you wish to use for sending emails. This domain must be one that you own and control.
  • Input Field: Enter your desired email sending domain.
  • Format: The domain must be a valid web address, for example, yourcompany.com.
  • Delete: If a custom email sending domain is already set, a delete icon is visible next to the input field. Clicking this icon removes the custom email sending domain from your account.
  • Save Domain Button: After entering your domain, click this button to save it. This initiates the process of adding your domain for email sending.

DNS Setup

To ensure your custom sender emails are delivered correctly and are not marked as spam, you must add specific DNS (Domain Name System) records to your domain's settings. These records verify that you authorize  Project.co  to send emails on behalf of your domain.
  • Create Your DNS Records: Instructions will be provided for adding two types of DNS records:
  • DKIM (DomainKeys Identified Mail) Record: This record helps verify the authenticity of your emails and prevents spoofing.
  • Return Path Record: This record specifies where bounced emails should be sent, improving deliverability.
  • Verify DKIM: After adding the DKIM record to your domain's DNS, click this button to verify that the record has been correctly set up. If the record is not yet verified, a message will indicate that you should try again in an hour.
  • Verify Return Path: After adding the Return Path record to your domain's DNS, click this button to verify that the record has been correctly set up. If the record is not yet verified, a message will indicate that you should try again in an hour.

Email Settings

Once your domain is verified, you can specify the sender name and email address that will appear on your outgoing emails.
  • Sender Name: This field allows you to set the name that recipients will see as the sender of your emails (e.g., "Your Company Name").
  • Input Field: Enter the desired sender name.
  • Character Limit: The sender name can be up to 200 characters long.
  • Email Address: This field allows you to specify the email address from which your emails will be sent (e.g., notifications@yourcompany.com). The domain part of this email address must match the custom domain you have set up.
  • Input Field: Enter the desired email address.
  • Character Limit: The email address can be up to 90 characters long for the local part (before the '@' symbol).
  • Save Email Settings: After entering your sender name and email address, click this button to save these settings. Your custom sender email will become active only after both DKIM and Return Path domains are successfully verified.

Permissions

The ability to use a custom sender email is a feature available on specific plans. If your current plan does not include this functionality, a message will indicate that you need to upgrade your plan to utilize this feature. Only Team Admins have permission to modify these settings.